What do you do when a client says, “Just photoshop it out?”
We’ve all run into this at least once and it can catch you totally off-guard if you aren’t prepared with what to say. The BEST practice to avoid this situation in the first place is to serve your clients through education in your onboarding process. Give tips like engagement ring cleaning prior to an engagement session so dust and dirt aren't apparent in photos. Remind clients to Iron and steam any clothing the day before a session. Recommend a lint brush. (and/or have one on hand!) These reminders before a session can help prevent a lot of requests. But, there can come a time where no matter how well you prepare in advance, you will still have a special request when it comes to edits.
If you feel unsure as to what to say when this happens, no worries. I’ve got you! Here’s a response that not only educates your client but gives realistic expectations that will save you a TON of time!
”Even basic editing is an extensive process and removing things like wrinkled shirts, or railings on steps is much more labor-intensive than most realize. In those cases, I contact my editing specialist who does a beautiful job and is well worth their price, which is $_____ per photo.”
(Just make sure to appropriately charge for both your retoucher’s fee and your time!)
Keeping that response in your back pocket will give you the confidence to set expectations when this comes up in the future! P.S. Here's a fantastic resource for edits when you need a little help:
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